Applying Biometric Technology for Enhancing Airports Efficiency during Covid-19 pandemic: A case study of Egyptian Destination

After covid-19 pandemic, airlines-imposed restrictions to reduce the spread of infection. In addition, they permitted the resumption of some automated processes to reduce number of traveler touchpoints during the travel process. From this perspective, the importance of applying biometric technology at airports has been appeared as it provides a contactless method of identity verification as it enables travelers to rapidly finish their journey procedures. In addition, it enables governments to detect deceitful travel documents, visa overstays, security threats and diseases. There is limited research engaging the importance of applying biometric technology to eliminating covid-19 pandemic. The aim of this paper is to assess travelers’ viewpoints regarding applying biometric technology at Egyptian airports. The study adopted the technology acceptance model (TAM) to predict travelers’ viewpoints. A survey of 350 questionnaires distributed among Egyptian and foreigner travelers from various nationalities who usually travel through Egyptian airports has been taken place from March 2022 till September 2022 within different destinations (i.e., Cairo, Hurghada) with a 95.7% tourist responsive rate. Descriptive analysis has been conducted by IBM SPSS 26. The study recommended the necessity of applying a single biometric token and IATA ID for domestic as well as international flights and being more globally used between airports of various destinations.