The influence of tourism event constraints and hospitableness on tourists with disabilities satisfaction and revisit intention in Saudi Arabia

Document Type : Original Article

Authors

1 College of Business Administration, Jazan University, Jazan, Saudi Arabia

2 Department of Tourism and Hotel Management, College of Tourism and Archaeology, King Saud University, Saudi Arabia

3 Department of Tourism and Travel, Faculty of Tourism, King AbdulAziz University, Saudi Arabia

Abstract

This study contributes to the existing knowledge and enriches practices regarding the influence of tourism event constraints and hospitableness on tourists with disabilities (TwD) and its relationship with their satisfaction and revisit intention. There is dearth in applied studies that examine the influences between tourism event constraints, hospitableness, TwDs satisfaction and their intention to revisit destinations. More specifically, little empirical research had been done to examine the influence of tourism event constraints and hospitableness on TwD’s satisfaction and revisit intention in a Saudi Arabian tourism context. The current study reported on data collected empirically through questionnaires distributed among TwD in Saudi Arabia. The findings stated that there are significant relationships between the influence of tourism event intrinsic, interactional, and environmental constraints and perceived hospitableness on tourists with disabilities (TwD) satisfaction and revisit intention regarding their tourism experiences. These findings strengthen related theory by hypothesizing the effects of the tourism satisfaction and past experiences of TwD on their revisit intention. The current results contribute to emerging tourism studies on TwD in Saudi Arabia by investigating comprehensions about the influence of tourism event intrinsic, interactional, and environmental constraints and perceived hospitableness on TwD’ satisfaction and revisit intention regarding their tourism experiences. Also, the results help the industry decision makers, suppliers, intermediaries, marketers and governmental sectors to improve the overall destination requirements to improve the experiences of TwD, their satisfactions and revisit intention.

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