The Impact of Workplace Envy and Job Insecurity on Turnover Intention in Hospitality and Tourism Industry: The Mediating Role of Social Loafing

Document Type : Original Article

Authors

1 Hotel Studies Department, Al_Alson Higher Institute for Tourism, Hotels and Computers, Egypt

2 Hotel Management Department, Faculty of Tourism and Hotels, Hurghada University, Egypt

3 Tourism Studies Department, Faculty of Tourism and Hotels, University of Sadat City, Egypt

4 Hotel Studies Department, Faculty of Tourism and Hotels, Mansoura University, Egypt

Abstract

The hospitality and tourism industry, characterized by intense competition and economic volatility, is subject to constant change. This dynamic environment can significantly impact employee attitudes and behaviors, including workplace envy, job insecurity, and social loafing. This study explores the interrelationships among these factors and their influence on turnover intention. Specifically, this study investigates the mediating role of social loafing in the relationship between workplace envy and job insecurity on turnover intention. A total of 298 surveys were administered to employees in five-star hotels and category-A travel agencies in South Sinai. Using a convenience sampling technique, data were collected and analyzed using Structural Equation Modeling (SEM) with Partial Least Squares (WarpPLS v.8) software. The findings revealed that both workplace envy and job insecurity positively impact turnover intention. Additionally, these factors were found to have a significant positive impact on social loafing, which in turn positively influenced turnover intention. Importantly, the study demonstrated that social loafing partially mediates the relationship between workplace envy and job insecurity on turnover intention. The theoretical and practical implications of these findings are discussed, along with the limitations of the current research. By understanding the factors that contribute to turnover intention, hospitality and tourism organizations can take proactive steps to address these issues and improve employee retention.

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