Does Psychological Empowerment Mediate the Effect of Job Security on Employees' Productivity? Evidence from Hospitality and Tourism Industry

Document Type : Original Article

Authors

1 Hotel Management Department, Faculty of Tourism and Hotels, Helwan University, Egypt.

2 Tourism Studies Department, Al-Alson High Institute for Tourism and Hotels, Egypt.

3 Hotel Management Department, Faculty of Tourism and Hotels, University of Sadat City

4 Tourism Studies Department, High Institute of Tourism and Hotels EGOTH, Egypt

Abstract

This study investigates the impact of job security on employees’ productivity within the Egyptian hospitality and tourism sector, drawing upon social exchange theory. Recognizing the critical role of employees’ productivity, this research examines the direct effect of job security and the mediating role of psychological empowerment on employees’ productivity. Utilizing the PLS-SEM approach, the study analyzed data from 467 respondents employed in category-A travel agencies and five-star hotels within the Greater Cairo area of Egypt. The findings demonstrate a significant positive relationship between job security and both employees’ productivity and psychological empowerment. Furthermore, psychological empowerment was found to significantly and positively influence employees’ productivity. Crucially, the study confirms that psychological empowerment mediates the relationship between job security and employees’ productivity. This research offers valuable theoretical and practical contributions. It highlights the critical role of psychological empowerment as a mediator in the social exchange process, demonstrating how job security, through its influence on psychological empowerment, ultimately impacts employees’ productivity.

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